FAQs

Can you provide a detailed quote for your IT services?

Certainly. We’ll need to discuss your specific needs and conduct an assessment of your current IT environment. After this, we can provide a detailed, customized quote for our services.

How can you help improve our current IT infrastructure?

We begin with a comprehensive assessment of your current infrastructure. Based on this, we provide recommendations for improvements, which may include upgrading hardware, optimizing network performance, implementing better security measures, or migrating to more efficient cloud solutions.

Do you offer consultations for IT strategy and planning?

Yes, we offer IT strategy and planning consultations. Our experts can help you develop a long-term IT roadmap that aligns with your business goals, ensuring your technology supports your growth and operations effectively.

We’re a startup. Do you have special packages for new businesses?

Yes, we offer tailored packages for startups and new businesses. These packages are designed to provide essential IT support and scalability at budget-friendly rates, allowing you to focus on growing your business.

Can you manage both our in-office and remote IT needs?

Absolutely. We provide comprehensive support for both in-office and remote work environments.

Our internet keeps disconnecting. Can you help with that?

Yes, we can diagnose and resolve internet connectivity issues. This might involve troubleshooting your router, checking for ISP problems, or optimizing your network configuration.

Why is our network so slow? Can you diagnose the problem?

We can perform a thorough network performance analysis to identify bottlenecks or issues causing slowdowns. This may involve checking hardware, bandwidth utilization, network configuration, and potential security threats.

Our network printers are not connecting properly. Can you resolve this?

Certainly. We can troubleshoot printer connectivity issues, which may involve checking network settings, updating printer drivers, or reconfiguring print servers.

We’re experiencing frequent crashes on our workstations. Can you fix this?

Yes, we can investigate and resolve workstation crashes. This typically involves checking for hardware issues, updating software and drivers, scanning for malware, and optimizing system performance.

Some of our applications are not launching. Can you troubleshoot this?

Yes, we can help troubleshoot application launch issues. This may involve checking for software conflicts, updating the applications, verifying system requirements, or addressing potential malware infections.

How often should we update our security protocols?

Security protocols should be reviewed and updated regularly, typically at least quarterly. However, we also recommend immediate updates in response to new threats or significant changes in your IT environment.

What steps should we take to protect our data from ransomware?

Key steps include regular data backups, keeping all systems updated, using robust antivirus software, implementing email filtering, providing security awareness training for employees, and having a solid incident response plan.