FAQs
Have Questions?
What is included in flat-rate managed IT?
Monitoring, patching, help desk, antivirus, and network management for every user and device on the plan, billed at one flat monthly rate of $100 to $250 per user. Routine work is never billed hourly. Large projects like a cloud migration or an office buildout are quoted separately so they don't inflate your monthly number.
How fast does someone answer when something breaks?
Help desk requests are answered in under 15 minutes. Every managed client is monitored 24/7, so critical alerts trigger a response around the clock whether or not anyone reports the problem. After-hours help desk is available on most plans, and a technician can be engaged for a genuine emergency at any time.
What happens in the first month after we switch?
CinchOps uses fix-it-first onboarding: the standing problems your team has learned to work around get addressed in the first weeks, before anything else. That is deliberate. Switching providers should feel like relief rather than disruption, and month-to-month terms mean we re-earn the work every month.
Do we have to replace our current hardware and software?
No. Onboarding starts with what you already own. Equipment gets replaced when it is genuinely failing, out of support, or costing more in downtime than a replacement would cost - and that gets planned into a budget, not sprung on you. Most Houston businesses we take over keep the majority of their existing environment.
We already have an IT person. Does that change things?
Co-managed IT is common for companies with one or two internal IT staff. CinchOps takes after-hours coverage, specialized security work, and escalations, while your internal person focuses on day-to-day users and projects. It also means your IT no longer stops when that one person takes vacation.