FAQs
Have Questions?
Do we have to buy hardware through CinchOps?
No. You can buy through us, through your own accounts or a mix. What matters is that purchases follow the agreed standards, arrive to us for imaging and enrolment, and land in the asset inventory. Many clients find our distribution pricing competitive, but it is not a condition of the service.
What does hardware lifecycle management include?
Setting hardware standards, sourcing and quoting, imaging and deployment, asset and warranty tracking, planned refresh cycles with budgeting, and secure retirement with data destruction certificates. It runs as part of your managed IT agreement.
How often should a business replace laptops and servers?
As a rule of thumb, laptops at four to five years and servers at five to six, adjusted for warranty terms and how hard the device works. CinchOps sets the cycle per device class and puts the dates in the inventory so replacement is budgeted, not reactive.
Can you set up a new employee's computer before they start?
Yes. With notice of the start date and role, the device is imaged, enrolled in management, encrypted and loaded with the person's applications and access before day one. It is the normal way onboarding works with CinchOps.
What happens to old computers and drives?
Drives are wiped to a recognised standard or physically destroyed, and you receive a certificate for each device. Working equipment is recycled or resold through proper channels. Nothing with company data goes in a closet or a dumpster.
