FAQs
Have Questions?
Who provides Microsoft 365 support in Houston?
CinchOps, a managed IT provider based in Katy, manages Microsoft 365 for Houston-area businesses: licensing, security baseline, migrations, onboarding and offboarding, and a help desk that responds in 15 minutes or less.
What does CinchOps Microsoft 365 support include?
CinchOps Microsoft 365 support includes licensing management with quarterly right-sizing reviews, security baseline configuration against Microsoft's published recommendations, conditional access setup, user onboarding and offboarding, mailbox and SharePoint permission management, and day-to-day help desk for Outlook, Teams, OneDrive, and SharePoint issues.
How do you handle Microsoft 365 licensing for SMBs?
CinchOps reviews license assignments every quarter and right-sizes them based on actual usage. Many tenants CinchOps takes over pay for features nobody configured, or sit on Business Basic when Business Premium would close real security gaps. CinchOps documents the trade-offs so the business decides.
Can CinchOps help with a Microsoft 365 migration from another platform?
Yes. CinchOps handles Microsoft 365 migrations from Google Workspace, hosted Exchange, on-prem Exchange, and other email platforms. The migration includes mailbox and calendar moves, shared file migration to SharePoint or OneDrive, and a documented cutover plan with rollback procedures for each phase.
How quickly do you respond to Microsoft 365 help desk requests?
CinchOps responds to Microsoft 365 help desk requests in 15 minutes or less. Critical issues, such as a leader who cannot send mail or a mailbox outage, are worked immediately.
