FAQs
Have Questions?
Sealy is outside the main Houston metro. Do you actually cover it?
Yes, genuinely - Sealy is in the published service area, not a listing for search purposes. It is in Austin County, straight west on I-10, and it is the farthest regular point from the Katy office. Worth being direct about that rather than implying a technician is around the corner.
So how does on-site support work at that distance?
Planned rather than same-hour. It is a clear run down I-10, so a visit is straightforward, but it gets scheduled - hardware installs, equipment replacement, anything needing hands. Everything else is remote, which covers the large majority of managed IT: monitoring, patching, security, backups, and help desk.
Is there a travel charge for Sealy?
No. On-site support inside the service area is part of the flat monthly rate with no per-visit trip charge, and distance does not change your per-user price. What is quoted separately is project work - a migration, a network buildout - and that is true everywhere, not just out here.
What kinds of Sealy businesses do you work with?
Companies of roughly 10 to 200 employees, and out along the I-10 corridor that skews toward manufacturing, distribution, trade, and agriculture-adjacent operations. Those have a particular profile: connectivity that has to reach beyond an office, equipment in rough environments, and downtime that stops physical work rather than just email.
What does managed IT cost for a Sealy business?
The same flat $100 to $250 per user per month as everywhere else in the service area, with no distance premium, month-to-month. Where you land depends on security and compliance requirements and how complex your environment is.