IT Support & Cybersecurity for
Houston Small & Midsize Businesses

Gary SellersDirector of Software Engineering, Cisco Systems

I have worked with Shane at a number of companies and in several roles and I can highly recommend him both personally and technically. Shane does a great job of managing projects with strong technical expertise and key decision making skills. He stays current with the latest software trends to deliver efficiently and effectively.

Shane has always worked well with customers and understands the value of great customer service. Shane can be trusted to lead the project to successful completion with the customer ultimately satisfied and signing up for more.

Ted TrimbleEnterprise Software Executive

I’ve worked with Shane for many years and now with the CinchOps If you have the opportunity to work with Shane and CinchOps, you’re in for an exceptional experience. His unique strength is navigating complex technical deployments and operations for businesses of all sizes – from SMBs to global enterprises while coordinating multiple stakeholders and vendors, all while maintaining a personal touch.

Shane effectively translates technical complexity into desired business outcomes for all decision-makers while providing consistent personal attention. He identifies potential challenges early and offers practical solutions that balance technical requirements with business goals.

His rare blend of technical expertise, business understanding, and genuine care will make your complex deployment a success as well as improving your daily operations. They are very technically competent and customer focused and will allow you to focus on your business and not your IT.

Gene AllenCEO, ByStorm Software

I’ve known Shane for over 20 years, and it’s rare to find someone as knowledgeable—not just about technology, but about almost anything! He’s dedicated, hardworking, and always honest, which I believe is the most important quality. Highly recommend!

Lynn DurantManaging Director, Focus Partners

I have known Shane for over 25 years and have had the pleasure of working with him as a colleague. Shane is not only the ultimate professional with the highest of standards, but he will work until the problem is resolved. His ability to analyze problems quickly and efficiently coupled with his desire to create delighted customers makes him the obvious “go to” person for your IT needs.

Murphy TiggelaarProduct Leader, AI Agent Software

Shane stepped in as our interim CTO and quickly became an invaluable asset to our team. His exceptional rapport-building skills allowed him to seamlessly integrate with our existing team, rapidly earning their trust and respect. Shane took the time to understand our technology stack, our workflows, and our unique challenges, and provided insightful, actionable recommendations that significantly optimized our software development processes. His strategic perspective and hands-on guidance enabled us to streamline operations, improve productivity, and set a clear path forward. We couldn’t have asked for a better interim CTO and highly recommend Shane to any team seeking impactful technology leadership.

Grant HoweManaging Partner, Geekbyte

I’ve worked with Shane for many years and now with the CinchOps team. They are very technically competent and customer focused and will allow you to focus on your business and not your IT.

Dean ThompsonCEO, Thompson Strategy Group

I’ve worked on and off with Shane for close to 24 years in the cybersecurity space protecting customers vital assets and information. What sets Shane apart from many is he puts himself in the seat of the customer first and spends the time understanding their problems from their point of view and then is able to transform that into a plan of action that the customer can measure. Shane understands not just the security but the data privacy needs and how to help the customer strike the right balance between being agile and also maintaining the right protection for their customers.

Shawn EicholzEndpoint Architect, Targa Resources

As opposed to most MSP’s, CinchOps does what they say they are going to do, with the expertise that you need. Shane and his group have a long-standing relationship with vendors, and have a deep understanding of the many needs of the business. You can trust CinchOps.

Kevin YangExecutive Director, Head of Smart Application Platform, Hewlett-Packard

I have worked with Shane for several years. Shane’s technical expertise is evident in his ability to quickly diagnose and resolve complex issues, ensuring minimal downtime for his clients. He has demonstrated a strong ability to collaborate across departments, ensuring that IT solutions are aligned with the needs of the business. Highly recommended!

Cheri DixonTechnical Sales Administrator, Business Process Automation

I had the opportunity to work with Shane and greatly appreciated his expertise. His in-depth knowledge of software, networking, IT infrastructure, and cybersecurity is impressive. He stays up to date with industry trends, tools, and best practices, ensuring he delivers relevant and effective solutions. Shane has a remarkable ability to break down complex concepts into simple, understandable terms, making technical discussions accessible to all. His responsiveness, consistency, and attention to detail make him a reliable and invaluable asset to any company. Above all, Shane’s integrity and commitment to excellence set him apart—he is someone you can trust to provide honest, well-informed guidance and always act in the best interest of his team and clients.

Eric RobertsonCTO & Strategic Advisor, Private Equity

Throughout my tenure, I’ve had the privilege of working with Shane Stevens, and he is truly one of the sharpest minds in cybersecurity architecture, enterprise software, and customer success. His deep expertise in intrusion detection, vulnerability management, and compliance is matched by his ability to translate complex security challenges into practical, business-aligned solutions that drive meaningful customer outcomes.

But Shane is more than just a technical expert, he’s a leader who unites people. Whether guiding teams through critical security decisions or helping stakeholders maximize the value of their investments, he operates with clarity, integrity, and an unwavering focus on results.
Shane has a rare ability to anticipate how tomorrow’s risks will impact today’s operations, particularly in cybersecurity and supply chain resilience. He and his team have demonstrated that traditional risk mitigation approaches are no longer sufficient—what’s needed is a holistic cybersecurity and risk reduction strategy that safeguards the entire ecosystem.

If you’re looking to elevate your cybersecurity strategy while fostering collaboration and innovation, Shane’s fusion team approach will create a stronger, more resilient supply chain and operational environment for your business, partners, vendors, and suppliers.

Mike Mullins Director of Engineering IT, SaaS RMM

I had the privilege of working for Shane for over 10 years, and I can confidently say he is an exceptional leader and a true asset to the IT industry.

Shane possesses a unique blend of technical expertise and strong leadership qualities. He consistently demonstrated a deep understanding of IT projects, from complex network migrations (like switching internet providers across US offices) to strategic bandwidth optimization (increasing MRR to fund necessary IT investments).

His ability to manage software development projects within strict timelines and budgets was truly impressive. He consistently prioritized customer satisfaction and ensured seamless project delivery, always meeting deadlines without compromising on quality.

Beyond his technical skills, Shane fostered a highly collaborative and supportive work environment. He was always available to his team, offering guidance and mentorship. His management style inspired respect and admiration from everyone who worked with him.

I highly recommend CinchOps and Shane to anyone seeking a reliable and effective IT partner.

Rochelle MarieHead of Corporate Marketing and Communications, Envoy

I’ve had the opportunity to work with Shane Stevens at three different companies over the years. He’s a smart thought-leader who is willing to lean into a project at any level. I’ve worked side-by side with Shane on product messaging, analyst calls/demos, and even scanning badges on a conference show floor. This is so telling of Shane’s people-first approach to how he operates within a business. You can rest assured that Shane will be hyper-customer focused while offering industry disrupting products and services.

Roger NessierVice President, GlobalLogic

I worked with Shane at Delinea, I always found him to be a strong leader, to have a deep understanding of technical challenges, and very supportive of our partnership. I would love to work with Shane again in the future.

Jim HilleySales Consultant, HillTop Business Development

I worked with Shane for a number of months and I found him to be very capable and professional. I would highly recommend him.

Lodewijk VeldhuijzenFounder, Tech Advisory Group

I’d start a business all over again just so Shane could take care of it start to finish. Usually guys with his level of competence have a massive ego and instead we’re getting a constructive force that really moves the needle. Super quick to respond to everything.

Thanks Shane. You’re the best. Having you around makes a big difference.