FAQs
Have Questions?
What happens to our phones if the internet goes down?
This is the right question to ask, and it is handled at the network layer rather than the phone layer. Calls fail over to mobile apps or forward to cell numbers automatically, and where uptime is critical the answer is a second connection - which is exactly what SD-WAN does. A VoIP system on a single fragile circuit is a bad plan.
Can we keep our existing phone numbers?
Yes. Existing numbers port to the new system, so customers keep calling the number they already have. Porting is coordinated with your current carrier and timed so there is no window where calls go unanswered. Timelines depend on the carrier releasing the numbers.
Do we have to buy all new handsets?
Not always. Many existing IP phones work with the platform, and plenty of staff end up preferring the desktop and mobile apps to a handset. Where new hardware genuinely is needed it is quoted before purchase, and it gets phased rather than replaced all at once.
What features do we actually get?
One business number across voice, text, and video on every device, plus auto attendant, call queues, call recording, and find-me/follow-me routing. In practice the ones that change daily life are the mobile app, so staff stop handing out personal cell numbers, and call queues, so calls stop going to voicemail during busy periods.
What does VoIP cost?
Priced per seat and quoted with your plan, since it depends on how many users need which features. The comparison worth making is against your current phone bill including maintenance and line charges, which is usually where the savings actually appear rather than in the headline rate.