FAQs
Have Questions?
What counts as enterprise scale here?
Less about headcount than complexity. Multiple locations, several business systems that have to talk to each other, a compliance obligation with real teeth, or an internal IT team that needs coordinating rather than replacing. A 120-person company with four sites and an ERP is an enterprise problem. A 250-person single-office company often is not.
How is this different from your small and midsize business service?
The technology overlaps heavily. What changes is governance: multi-site infrastructure orchestrated centrally so every location runs one standard, hybrid cloud environments optimized as one estate rather than site by site, and reporting built for people who have to answer to a board rather than just keep the office running.
Can you coordinate locations outside the Houston area?
Yes. Monitoring, patching, identity, and security policy are managed centrally and apply wherever a site is. The honest constraint is hands-on work - on-site response is a Houston metro strength, so remote locations are typically handled through remote support plus a local vendor relationship that CinchOps manages rather than you.
Do you replace our internal IT department?
Rarely, at this size. The usual shape is co-managed: your team keeps institutional knowledge and business relationships, CinchOps takes 24/7 monitoring, after-hours coverage, specialized security work, and the escalations that otherwise land on one person's phone at 2am.
How does pricing work at this scale?
Still per user, but the range widens because multi-site networking, compliance, and integration work carry real weight. Larger environments are scoped rather than quoted off a rate card, and the parts that are genuinely projects - a migration, a compliance buildout - are priced separately so they do not distort the monthly number.
