FAQs
Have Questions?
Where should a small business start with AI?
With policy and an assessment, not with tools. A written acceptable-use policy stops data leaking into free chatbots today, and a readiness assessment tells you which use cases your data and systems can support. Tools come after that, and they are far more likely to deliver.
Which AI platform should we use?
It depends on where your work lives and what your data rules allow. Businesses on Microsoft 365 often start with Copilot, Google Workspace shops lean to Gemini, and ChatGPT and Claude are strong general assistants on business terms. CinchOps is vendor-neutral and recommends by fit; see the AI Assistant Platforms page for how each compares.
Is it safe to put client data into ChatGPT or Claude?
On consumer accounts, generally no. On business and enterprise tiers, the vendors commit not to train on your data and provide admin controls, which changes the answer. Your AI policy should spell out which tools, which tiers and which data types are permitted, and CinchOps sets that up and enforces it.
Do we need an AI policy if we only use Copilot?
Yes. Copilot can only see what a user's permissions allow, which means badly scoped SharePoint and Teams permissions become an AI problem overnight. A policy plus a permissions cleanup is the normal first step before a Copilot rollout.
How do you measure whether AI is working?
Each approved use case gets an owner, a baseline and a result to measure, such as hours saved on invoice handling or turnaround time on proposals. CinchOps reviews usage and outcomes with leadership each quarter and retires what is not paying off.
