FAQs
Have Questions?
Our password showed up in a breach report. Does that mean we have been hacked?
Usually not yet. A credential appearing in a breach dump means the password is now in circulation, not that someone has used it. The risk is the window between exposure and use. That window is what dark web monitoring closes - CinchOps resets the exposed password, enforces MFA, and revokes active sessions the same business day.
What do you actually monitor?
Criminal markets, forums, paste sites, and breach dumps, watched on an ongoing basis for your company's domains and identities. Owners, CFOs, and accounts payable staff are also monitored by name, because those are the accounts attackers target for wire fraud rather than general access.
What happens when you find our credentials?
A named Katy-based engineer triages the hit, not an automated dashboard. Leaked passwords are reset, MFA is enforced, and active sessions are revoked the same business day. You then get a plain-English report showing what leaked, which breach it came from, and what was done about it.
We already use MFA. Do we still need this?
MFA blocks most credential reuse, but not all of it. Session hijacking, MFA fatigue attacks, and accounts that were never enrolled all leave gaps. Monitoring also catches reused passwords - one old personal breach reopening as a business problem because the same password protects both.
Is dark web monitoring part of managed IT or a separate service?
It is part of the security stack on managed plans, inside the flat $100 to $250 per user per month. It can also be bought standalone if you have internal IT and only want the credential exposure piece. Either way, the first step is a look at what of yours is already exposed.
