Managed IT Services for Community Banks & Credit Unions in Houston, TX

Q: Who provides IT support for community banks and credit unions in Houston?

CinchOps, based in Katy, provides managed IT and cybersecurity for Houston community banks and credit unions - GLBA and FFIEC-aligned controls, examiner-ready documentation, core and branch system support, vendor risk management and tested recovery.

Q: What do examiners expect from a small institution's IT?

Documented controls over access, logging, encryption, patching, vendor management and recovery, with evidence that they operate: access review records, log retention, patch reports, vendor SOC 2 reviews and DR test results. CinchOps produces that evidence as part of running the environment.

Q: Can you work alongside our core banking vendor?

Yes. We manage the network, identity and security around the core, online banking and branch systems, and we own the coordination with the vendors when an issue crosses lines, so your staff are not caught between support desks.

Q: How do you handle access reviews and offboarding?

Access is reviewed quarterly with records kept, privileged accounts require MFA, and offboarding removes access from every system the same day through a documented runbook.

Q: Is disaster recovery actually tested?

Yes. Backups are immutable and kept outside the Gulf Coast flood zone, and recovery, including core connectivity from an alternate site, is tested against a real scenario on a schedule with results documented for the board and examiners.

Examiner-Ready IT

How We Support Your Institution

CinchOps builds IT around how community banks and credit unions actually operate – examinations, member service, branches and the vendors behind the core.

KEY OPERATIONAL BENEFITS

GLBA and FFIEC-Aligned Controls: Access, logging, encryption, patching and vendor management configured to the guidance examiners apply and documented continuously.

Access Management and Reviews: Quarterly access reviews, MFA on privileged accounts and same-day offboarding across every system.

Core and Branch System Support: Network, identity and security around core banking, online banking and branch systems, with vendor coordination when problems cross lines.

Vendor Risk Management: Third-party reviews, SOC 2 report tracking and contract documentation that satisfy third-party risk expectations.

Member Data Protection: Encryption, email security tuned to member impersonation and documented safeguards for customer information.

Disaster Recovery and Resilience: Immutable backups, an alternate-site plan and recovery tested against a real scenario, replicated outside the Gulf Coast flood zone.

BOOK A FREE CONSULTATION

Banking IT // Members, examiners, and the core

IT built for the examiner and the member - with evidence for both.

A community bank or credit union answers to members, a board, auditors and regulators who expect enterprise-grade controls from an institution with a small IT team. Most IT providers have never read an FFIEC handbook. They do not understand that a missing access review is an exam finding, or that a branch outage is a regulatory event, not just a bad morning.

Banking IT done right is built around the examination and the member experience at the same time. Controls mapped to GLBA and FFIEC guidance, documentation written for examiners, core and branch systems supported with vendor coordination, and recovery tested against a real restore. And someone answers when a branch cannot open.

cinchops · institution console● LIVE

07:30:08Branch network pre-open check · 4 branchesnetworkready

08:02:15Quarterly access review · 3 accounts removedaccessremediated

08:45:30Core banking vendor connection verifiedcorecurrent

09:20:44Member impersonation email blockedmail-secquarantined

10:10:12Examiner request · log retention evidencecompliancedelivered

11:35:27Teller workstation patch · after closepatch-mgmtscheduled

12:50:03Vendor risk review · statement printer SOC 2vendorsaccepted

14:15:36DR test · core connectivity from alternate sitebackup-svcverified

15:40:18Privileged account MFA · 100%identityenforced

17:30:00Departing teller offboarded · all systemsentra-idarchived

4 branches supported100% MFA on privileged accounts0 repeat findings

0-0-0

The commitment

Zero contracts, zero hidden fees, zero runaround

35+ yrs

Operating IT

Built by people who bring the reports, not just the reassurance

30-day

Satisfaction guarantee

Month-to-month after that, no penalty

<15 min

Help desk response

A real person on it in under 15 minutes - including when a branch cannot open

// What banking IT done right looks like

Five layers, mapped to the exam and built for the member - then maintained around your institution.

Most IT setups for small institutions stop at "the core is up." CinchOps keeps going - controls mapped to GLBA and FFIEC guidance, access reviews and log retention that produce evidence on schedule, vendor risk management that holds third parties to the same bar, branch and core systems supported with the vendors coordinated, and disaster recovery tested against a real scenario. Examiner readiness gets built from day one, not assembled the month before the visit.

L1Controls and documentation

GLBA and FFIEC mapped
Policies maintained
Evidence on schedule

Examiner-ready

L2Identity and access

Access reviews quarterly
Privileged MFA
Clean offboarding

No repeat findings

L3Core and branch systems

Core vendor coordinated
Teller and branch uptime
Secure connectivity

Open on time

L4Vendor risk

Third parties reviewed
SOC 2 reports tracked
Contracts documented

Held to the bar

L5Recovery and resilience

DR tested
Immutable backups
Alternate site proven

Tested, not just planned

// Examiner-aware · member-aware · maintained around your institutionNot "fine until the exam."

// Built for how small institutions actually operate

Banking IT built around the control, the evidence, and the branch.

CinchOps configures your IT so tellers, lenders and back-office staff work at the branch, at headquarters or remotely with the same controls and the same uptime. Changes happen after close, not during banking hours. And when a branch cannot open, someone answers.

Controls mapped before the exam

Access controls, logging, encryption, patching and vendor management are mapped to GLBA and FFIEC guidance and documented as they run, so the evidence an examiner asks for already exists.

Access reviews that actually happen

Quarterly reviews of who has access to what, privileged accounts under MFA, and offboarding that removes access from every system the same day. The findings that repeat at small institutions are the ones we close first.

Core and branch vendors coordinated

Core banking, online banking, ATM and branch systems each come with a vendor. We manage the network, identity and security around them and own the coordination when an issue crosses lines.

After close, not during hours

Patching and changes happen outside banking hours. When a branch network fails before opening, a named engineer answers and knows your sites.

Transparent Pricing

What Managed IT
Actually Costs

Most clients invest $100–$250 per user per month, depending on security and compliance needs – flat, month-to-month, no hidden fees.

We publish our pricing because you shouldn’t need a sales call to learn a number. But the number is only part of it. What you’re really paying for is the expertise behind the coverage and a partner focused on helping you grow your business.

Company Size	Typical Monthly Investment
10 users	$1,000 – $2,500
25 users	$2,500 – $6,250
50 users	$5,000 – $12,500
100 users	$10,000 – $25,000

“Shane is the ultimate professional with the highest of standards, and he will work until the problem is resolved.” – Lynn Durant, Managing Director, Focus Partners

What We Do

CinchOps IT Services

Managed IT Services

Your whole IT environment run, monitored, and maintained.

Cybersecurity

24/7 threat monitoring, response, and employee protection.

Business Continuity &
Disaster Recovery

Backups and recovery plans that keep you running through anything.

Cloud Solutions

Microsoft 365 and cloud infrastructure done right.

Network & Infrastructure

Fast, reliable networks built for how you work.

VoIP Phone Systems

Business phones that work anywhere, without the phone-company bill.

Compliance

Audit-ready security and documentation for regulated work.

Co-Managed IT

Backup and muscle for your in-house IT team.

Virtual CTO & CIO Services

Executive-level technology strategy tied to your business goals.

Business Process Automation

Repetitive work automated so your team does what earns.

Hourly Consulting

Expert IT guidance when you need it, billed by the hour.

Project Management

IT projects planned, executed, and delivered on time and on budget.

Systems Monitoring
& Maintenance

Real-time oversight and configuration management of IT infrastructure providing optimal performance, security, and efficiency

IT Support

Fast and responsive assistance and troubleshooting, both remotely and on-site, ensuring you can always speak with a real person for seamless and efficient business operations

Patch Management

Ensuring timely and efficient updates to IT systems, safeguarding against vulnerabilities and enhancing performance

Antivirus & Ransomware Protection

Defending your devices against malware, viruses, and cyber threats, ensuring data security and system integrity

Network Performance & Health Monitoring

Peak network performance and dependability through systematic monitoring and evaluation of critical network performance indicators

Mobile Device Management

Secures, monitors, and manages mobile devices to ensure compliance, security, and efficient functionality within your organization