FAQs
Have Questions?
What should I do first if I think we have been breached?
Do not power off affected machines, because that destroys memory-based evidence. Disconnect them from the network instead. Call a breach response provider before notifying employees broadly, because internal messages can tip off the attacker if their access is still active. CinchOps can guide the first 30 minutes by phone.
How fast can CinchOps engage on a Houston breach?
We respond to active incident calls from Houston-area businesses during business hours and through our after-hours channel. Initial scoping happens by phone, and engineers begin containment work remotely while we determine whether on-site presence is needed.
Do I have to be a CinchOps client to call for breach response?
No. We accept emergency engagements from Houston-area businesses that are not on our managed services. Response moves faster for existing clients because we already know the environment, but new engagements are common during active incidents.
What does breach response cost for a small business?
Cost depends on the scope, the duration, and whether forensic preservation is required for legal or insurance purposes. Most cyber insurance policies cover incident response if you call an approved provider early. CinchOps works with most major carriers.
Will CinchOps work with my cyber insurance carrier?
Yes. We document our work in a format that insurance carriers and breach coaches expect, including timelines, evidence of compromise, and remediation steps. We also coordinate directly with the carrier panel attorneys when the policy requires it.