FAQs

Do you offer co-managed IT if we already have an IT team?

Yes. CinchOps works alongside your internal IT team as a co-managed partner, adding capacity, specialized expertise, and 24/7 coverage without replacing your people. We can handle monitoring, security, and after-hours support while your team focuses on the projects that move the business.

Do you provide onsite and remote support across Houston?

Yes. CinchOps supports both in-office and remote work, with a remote help desk for day-to-day requests and onsite support across the Houston metro from our Katy office. Remote employees get the same troubleshooting, security, and software support as staff in the office.

Do you handle cloud services and Microsoft 365?

Yes. CinchOps handles Microsoft 365 administration, cloud migration, and cloud infrastructure for Houston businesses, including setup, security hardening, licensing, and ongoing management. We help you move to the cloud without downtime and keep it secure and cost-efficient afterward.

Do you back up Microsoft 365 (email, files, and Teams)?

Yes, and it matters more than most people realize. Microsoft protects its own infrastructure, not your data, so an accidental deletion, a compromised account, or ransomware can still lose your email, files, and Teams content. CinchOps adds third-party, cloud-to-cloud backup for Microsoft 365 so your data stays recoverable independent of Microsoft.

Do you provide business phone systems (VoIP)?

Yes. CinchOps sets up and manages business VoIP phone systems for Houston companies, so your team can call, transfer, and take voicemail from the office, home, or a mobile device. It replaces old phone-company hardware and bills with one system you can manage from anywhere.

Do you offer business continuity and disaster recovery?

Yes. CinchOps builds and tests backup and disaster recovery so a hurricane, flood, or ransomware event does not stop your business. That includes encrypted, regularly tested backups, documented recovery plans with clear recovery-time targets, and the ability to keep your team working from an alternate location.

Do you provide virtual CTO and CIO services and IT strategy?

Yes. CinchOps provides virtual CTO and CIO guidance: a long-term technology roadmap tied to your business goals, budget planning, and executive-level decisions without the cost of a full-time hire. We start with an assessment of your current environment, then prioritize what to upgrade, secure, and consolidate.

Can you run IT projects, rollouts, and migrations?

Yes. CinchOps plans and leads projects like office moves, cloud and Microsoft 365 migrations, hardware refreshes, and network upgrades, coordinating the vendors and teams involved. You get transparent status and milestone tracking from start to finish.

Which industries do you support?

CinchOps serves Houston-area businesses in construction, CPA and accounting firms, healthcare and medical practices, oil and gas and energy services, engineering, manufacturing, law firms, and wealth management. Each gets IT and security tuned to the software and compliance rules of that industry.

What areas do you serve?

CinchOps is based in Katy and serves businesses across the Houston metro, including Houston, Katy, Sugar Land, Cypress, Missouri City, Richmond, Rosenberg, Fulshear, The Woodlands, Tomball, Sealy, and Brookshire. We provide remote support plus onsite visits across the area.

How does pricing and billing work?

Pricing is a flat, published rate of $100 to $250 per user per month, billed monthly, with no hidden fees. To give an exact number, CinchOps does a short assessment of your environment and then hands you a clear per-user quote. Payment is monthly, with no cancellation penalties.

Can you run a security assessment of our systems?

Yes. CinchOps offers a free business security assessment for Houston-area companies that reviews network vulnerabilities, application and DNS exposure, and your current defenses, then hands you a prioritized list of fixes. It is complimentary and comes with no obligation.